Customer Satisfaction Planning

Name: Customer Satisfaction Planning
Brand: Taylor & Francis Inc
SKU: 2201667
Author: Thomas T. Hirata

Thomas T. Hirata

Taylor & Francis Inc

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Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfied client can cost it four. With this principle in mind, this book presents a progressive, cost-cutting efficiency system that builds on material requirement planning and enterprise resource…

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