Customer Service for Hospitality and Tourism

Name: Customer Service for Hospitality and Tourism
Brand: Goodfellow Publishers Limited
SKU: 1773089
Author: Simon (University of South Carolina) Hudson

Simon (University of South Carolina) Hudson, Louise (freelance journalist specializing in sport and travel writing) Hudson

Goodfellow Publishers Limited

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Krátký popis

A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have…

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