Freedom from Command and Control

Name: Freedom from Command and Control
Brand: Taylor & Francis Inc
SKU: 2177587
Author: John Seddon

John Seddon

Taylor & Francis Inc

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Through case material, this Toyota Production Systems adherent illustrates how systems thinking leads to improved service, revenues, and staff morale. He also posits that the service industry fundamentally differs from manufacturing, and shows how Toyota production principles can be transformed…

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