Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

Name: Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Brand: McGraw-Hill Education - Europe
SKU: 1931554
Author: Richard Chase

Richard Chase, Sriram Dasu

McGraw-Hill Education - Europe

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Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.

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